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Managing Licenses

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(@ksjong)
Active Member
Joined: 5 years ago
Posts: 55
Topic starter  

I can see where you manage the Licenses in Unify, but when I click on Manage Licenses it give me a list of site URL's, but I have no idea what they refer to. Is there a way I can figure this out using the Unify program on each computer?


   
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(@mj_prod)
Trusted Member
Joined: 4 years ago
Posts: 46
 

Hello @kensjong,

are you talking about information shown here under Activate and set up Unify ?

https://pluginguru.net/unify/manual/doku.php?id=installing

Does this answer your questions? Hope that helps.

 

Greetings and God bless, Marius


   
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(@ksjong)
Active Member
Joined: 5 years ago
Posts: 55
Topic starter  

@mj_prod

No I am talking about when you login to Pluginguru.com and look under orders to view the key. There is a manage licenses section.


   
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(@getdunne)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4453
 

@KenSjong you can and should ignore that "manage licenses" link. It's an artifact, due to the license-generator system having been designed for use with web-based software.

 


   
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(@ksjong)
Active Member
Joined: 5 years ago
Posts: 55
Topic starter  

@getdunne

So how do I deactivate a license?, and how do I know which computer I am removing the license from?


   
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(@getdunne)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4453
 

Do you need to deactivate any licenses urgently?

We don't have a method to revoke or deactivate licenses--each computer, once licensed, is licensed forever. If you run out of licenses, email John and he'll allocate another for you.

-shane


   
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(@dkijc)
Active Member
Joined: 3 years ago
Posts: 8
 

From the posts above, it appears that you cannot deactivate/deauth a device. So If I want to discard a device and/or add another device I have to always contact you? 

Thank you! 


   
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(@getdunne)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4453
 

@dkijc

Yes. We'll do our best to answer as quickly as possible, and don't worry; we don't refuse any genuine licensing request.


   
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(@dkijc)
Active Member
Joined: 3 years ago
Posts: 8
 

Thank you very much! I just feel bad to always contact you. Haha. 

Is this the correct email to ask? unifysupport@pluginguru.com

 

 
 
 
 
 
This post was modified 3 years ago 3 times by dkijc

   
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(@getdunne)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4453
 

@dkijc

Don't feel bad! We're happy to hear from our customers. Yes, UnifySupport@PlugInGuru.com is the right address (capitalization is unimportant).


   
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(@dkijc)
Active Member
Joined: 3 years ago
Posts: 8
 

Thank you! I see that I'm able to add more devices. Really appreciate the fast response! I'm really really loving unify. 🙂


   
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(@fleer)
Eminent Member
Joined: 3 years ago
Posts: 28
 

Sorry for reopening this thread. I'm trying to understand how this works.

Unify license activations appear to be limited to 3 (as it says in my account) and I have an older computer I'm not using anymore. Should I now deactivate that computer under "Manage Sites"? If so, I cannot derive from the license activation number which computer it is.

Similarly, the Dreamstate license seems limited to 5 activations. Should we therefore not uninstall when adding a new computer?

I'm a bit puzzled.


   
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(@getdunne)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4453
 

Posted by: @fleer

Unify license activations appear to be limited to 3 (as it says in my account) and I have an older computer I'm not using anymore. Should I now deactivate that computer under "Manage Sites"? If so, I cannot derive from the license activation number which computer it is.

Please do not use those deactivate links. Just contact UnifySupport@PlugInGuru.com with a list of libraries you need to reactivate. If you hit the limit, we can easily increase it for you.

Similarly, the Dreamstate license seems limited to 5 activations. Should we therefore not uninstall when adding a new computer?

Uninstalling software and/or libraries has absolutely no effect on license activation. Contact UnifySupport@PlugInGuru.com and we will make sure you get all your licenses activated on your new machine.

 


   
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(@fleer)
Eminent Member
Joined: 3 years ago
Posts: 28
 

Thank you, Dr. Dunne, understood.


   
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