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Topic starter
January 11, 2020 10:25 pm
I can see where you manage the Licenses in Unify, but when I click on Manage Licenses it give me a list of site URL's, but I have no idea what they refer to. Is there a way I can figure this out using the Unify program on each computer?
January 11, 2020 10:30 pm
Hello @kensjong,
are you talking about information shown here under Activate and set up Unify ?
https://pluginguru.net/unify/manual/doku.php?id=installing
Does this answer your questions? Hope that helps.
Greetings and God bless, Marius
Topic starter
January 11, 2020 11:19 pm
No I am talking about when you login to Pluginguru.com and look under orders to view the key. There is a manage licenses section.
January 12, 2020 12:17 am
@KenSjong you can and should ignore that "manage licenses" link. It's an artifact, due to the license-generator system having been designed for use with web-based software.
mj_prod reacted
Topic starter
January 12, 2020 1:49 am
So how do I deactivate a license?, and how do I know which computer I am removing the license from?
January 12, 2020 1:52 am
Do you need to deactivate any licenses urgently?
We don't have a method to revoke or deactivate licenses--each computer, once licensed, is licensed forever. If you run out of licenses, email John and he'll allocate another for you.
-shane
mj_prod reacted
March 24, 2021 3:58 pm
From the posts above, it appears that you cannot deactivate/deauth a device. So If I want to discard a device and/or add another device I have to always contact you?
Thank you!
March 24, 2021 4:17 pm
Yes. We'll do our best to answer as quickly as possible, and don't worry; we don't refuse any genuine licensing request.
March 24, 2021 4:27 pm
Thank you very much! I just feel bad to always contact you. Haha.
Is this the correct email to ask? unifysupport@pluginguru.com
This post was modified 3 years ago 3 times by dkijc
March 24, 2021 4:57 pm
Don't feel bad! We're happy to hear from our customers. Yes, UnifySupport@PlugInGuru.com is the right address (capitalization is unimportant).
March 24, 2021 9:08 pm
Thank you! I see that I'm able to add more devices. Really appreciate the fast response! I'm really really loving unify. 🙂
August 7, 2023 6:44 pm
Sorry for reopening this thread. I'm trying to understand how this works.
Unify license activations appear to be limited to 3 (as it says in my account) and I have an older computer I'm not using anymore. Should I now deactivate that computer under "Manage Sites"? If so, I cannot derive from the license activation number which computer it is.
Similarly, the Dreamstate license seems limited to 5 activations. Should we therefore not uninstall when adding a new computer?
I'm a bit puzzled.
August 8, 2023 5:35 pm
Unify license activations appear to be limited to 3 (as it says in my account) and I have an older computer I'm not using anymore. Should I now deactivate that computer under "Manage Sites"? If so, I cannot derive from the license activation number which computer it is.
Please do not use those deactivate links. Just contact UnifySupport@PlugInGuru.com with a list of libraries you need to reactivate. If you hit the limit, we can easily increase it for you.
Similarly, the Dreamstate license seems limited to 5 activations. Should we therefore not uninstall when adding a new computer?
Uninstalling software and/or libraries has absolutely no effect on license activation. Contact UnifySupport@PlugInGuru.com and we will make sure you get all your licenses activated on your new machine.
August 8, 2023 5:40 pm
Thank you, Dr. Dunne, understood.
